Offering a Broad Spectrum of Specialist Services

At Dougie Mac we have been caring for the community since 1973, providing all hospice services free of charge to local people with life-limiting illness in Stoke-on-Trent, North Staffordshire and the surrounding villages.

Following the amalgamation of The Donna Louise Trust in 2021, Dougie Mac now offers a broad spectrum of palliative and end of life care services for children, young adults and adults.

Here we have created an information hub for healthcare professionals across our community to support our collaborative working.

  • Referring to Adult Services
  • Referring to Children and Young Adult Services
Referring to Adult Services

Making a Referral

Referrals are accepted from any health care professional, including GPs, hospital doctors, community nurses and specialist nurses. When the GP is not the source of the referral, the patient’s GP will be informed that a referral has been made.

Download a Referral Form

24 Hour Advice Line

The hospice has a 24/7 advice line available for healthcare professionals and for patients and carers. Calls will be answered by palliative care nurse specialists who have access to hospice medical records when the patient is known to Dougie Mac.

The advice line is also able to provide general advice for patients who may not be known to the hospice. The nurse has access to a Consultant in Palliative Medicine 24 hours a day for further advice if necessary.

Please call 01782 344300 to access our 24/7 advice line.

West Midlands Palliative Care Guide

The West Midlands Palliative Care Guide offers healthcare professionals guidance on a variety of symptoms associated with end of life care including nausea, breathlessness and pain.

Disclaimer: This Guide is intended for use by healthcare professionals and the expectation is that they will use clinical judgement, medical, and nursing knowledge in applying the general principles and recommendations contained within.

They are a summary of the current practice of specialists working in palliative care in the West Midlands Region.

Visit Guide

Healthcare Professionals Referral Forms

Download our referral forms and advice notes, all referral information can be found within the forms.

Download Files
Referring to Children and Young Adult Services

Making a Referral

Referrals to The Donna Louise can be made by the family themselves, a relative or family friend or by a professional, provided the family’s consent is obtained.

The first step is to get in touch with a member of the Care Co-ordination Team.

Referral Criteria

We use the following broad categories to identify the children and young adults who would benefit from our services:

  • Life-threatening conditions for which curative treatment may be feasible but can fail.
  • Conditions where premature death is inevitable.
  • Progressive conditions without curative treatment options.
  • Irreversible but non-progressive conditions causing severe disability, leading to susceptibility to health complications and likelihood of premature death.

Getting in Touch

We are happy to receive referrals by phone, letter or e-mail and accept referrals at all stages of a child or young person’s condition.

Give us a Call

Call our Care Co-ordination team on 01782 654440, Monday - Friday 9.00am-5.00pm and we'll take your referral over the phone

By Post

Dougie Mac Children & Young Adult Services, The Donna Louise, 1 Grace Road, Trentham, Stoke-on-Trent, ST4 8FN

Dougie Mac Education Facilities

Hire Our Meeting Room

The Learning and Development Centre within the grounds of the Dougie Mac provide a range of room hire options. All proceeds from the hire of the room are reinvested to deliver excellent care to people approaching end of life.

With free on-site parking, it’s an ideal space to host seminars, workshops, teambuilding, training days, board meetings and product launches.

Well located close to the M6 between Birmingham and Manchester, near to the A50 with links to Derby and the M1 and 3.5 miles from Stoke Station.

Flexible Layout

With abundant natural light the room can also be partitioned into two equal sections – ideal for breakout sessions.
Room capacity 11-20 depending on layout.

A Personal Service

A personal service is assured from our on-site team. A knowledgeable team is on hand to offer friendly service throughout from event organisation to client hospitality providing a delicious range of buffet options freshly made on the premises.

Equipment and Facilities Included

Air-conditioning, flipcharts, lectern, laptop and connectivity, white board, overhead projector, Logitech webcam, video conferencing, sound equipment, internet connection – cable, Wi-Fi connection are all available upon request. Disabled access available.

Hire Our Meeting Room

To enquire about booking our meeting room, please complete the form below providing as much information as possible.










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    24/7 Patient Advice Line: 01782 344300

    The advice line is staffed by Palliative Care Nurse Specialists 24 hours a day, 7 days a week