We're a second home to patients facing a palliative illness.

We provide each patient with the individual care needed to promote and maintain the best quality of life possible, for as long as possible.

As well as providing specialist care for individuals during the final stages of their illness, we also provide short admission stays for patients who require symptom control to help stabilise their condition before returning home.

A holistic package of care incorporating physical, psychological, social and spiritual support is offered to all patients and their families.

Our friendly, multi-disciplinary team are on hand 24 hours a day, 7 days a week; providing exemplary personalised care to ensure the safety, comfort and dignity of our patients.

What Makes Us Special

 

Our Inpatient Unit has 26 single occupancy rooms to maintain the privacy of our patients and their loved ones. Features include modern, accessible bathroom facilities, a TV, radio, WIFI connectivity and a patio area which overlooks the hospice gardens and nearby countryside.

Patients and their families can also bring personal items with them to make their room feel more like home. If there is anything else you need – don’t hesitate to ask!

 

All patients have access to fresh, home cooked meals which are prepared daily by our on-site catering team. We can also cater for patients who have difficulty eating and those with allergies and special dietary requirements. Refreshments are also available throughout the day.

 

Patients are welcome to bring their own devices including mobile phones and tablets to allow them to browse the internet and stay in contact with family and friends. All patient rooms have access to free WIFI connectivity.

 

Our dedicated bright and airy visitors’ lounge for families to relax and reflect is equipped with a TV as well as a small play area for children. Visitors also have access to kitchen facilities and are also welcome to order hot meals and sandwiches from the hospice kitchen during their visit.

Visiting Times

We want to take away any stress you may be feeling about visiting our hospice by giving you all the information you need. If you have never been to a hospice before, you may be anxious following the news your loved one has been referred to us to receive care. Please try not to worry. We do all we can to create a friendly, homely atmosphere and the majority of families find any concerns they may have had about the hospice soon disappear.

Due to increasing cases of COVID 19 and uncertainty about the new Omicron variant we have updated our visiting guidelines. Please find more information regarding visiting restrictions below.

Current Visiting Guidance

Items to bring with you

Here at Dougie Mac, we want to make your stay as comfortable as possible so here’s a simple list of items you can bring:

Medication
Clothing
Toiletries
Treats

Discharge From the IPU

Assessment prior to discharge

From time to time once difficult symptoms are controlled and patients feel their needs, wishes and requirements have been met; they can be discharged. We recognise that patients may need additional support to continue to manage at home so a full assessment will be carried out and a plan for any further care or equipment will be established. Our team will also discuss how to be re-referred to the service in the future.

 

24/7 Patient Advice Line: 01782 344300

The advice line is staffed by Palliative Care Nurse Specialists 24 hours a day, 7 days a week.