Regulated by CQC

Dougie Mac is regulated by the Care Quality Commission who regulates and inspects health and social care services in England. The commission ensures the safety and quality of care settings rating the services in 5 different areas; Safe, Effective, Caring, Responsive and Well-Led and an overall rating.

The CQC undertook an unannounced inspection of the Adult Hospice Site in August 2014 and assessed the hospice as being fully compliant. The Care Quality Commission (CQC), undertook an unannounced inspection of the Children and Young Adult Hospice Site in October 2019 and assessed the hospice as being fully compliant.

CQC Portal

Adult Services CQC Rating


Children and Young Adult Services CQC Rating


Dougie Mac the first hospice in the UK to be recognised as an Investor in Excellence

Dougie Mac is to be congratulated on achieving recognition at ‘Greater’ on its journey to becoming a centre of excellence. It is a recognition of the quality of people from full-time to volunteers, who passionately believe in what Dougie Mac stands for and does.

Dougie Mac is a high quality, all-ages palliative and end of life care provider founded on a clear and strong values set of CARE. They are performing true to their values and consistency of purpose across all activities. This is a remarkable achievement when set against the backdrop of a global pandemic and at a time of the amalgamation of the Donna Louise Children’s Hospice into Dougie Mac. To sum this achievement up in one word – remarkable!

IiE Standard is the only truly holistic performance improvement framework globally.

-Kevin Hart, Investors in Excellence (IiE) MD and Programme Director

Compliments, Comments or Concerns

We take the quality of our services very seriously and we are always striving to ensure we are providing the very best care for our patients and their families. If you would like to feedback any compliments, comments or concerns on the service you have received, please share your thoughts below.

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    Commitment to Staff Training

    As one of our core values; excellence is empowering and motivating each other to be the best we can be.

    Learning and development underpins this value and we are committed to ensuring our staff are equipped with the knowledge and skills to complete their role safely whilst providing further development opportunities.

    Our Learning and Development Centre is also home to state of the art facilities available for hire for functions including seminars, workshops, teambuilding and training days

    Find out more about hiring our facilities

    Pension Information

    Douglas Macmillan Hospice DB Pension Scheme

    This Statement of Investment Principles has been drawn up by the Trustees of the Federated Pension Scheme for Douglas Macmillan Hospice in accordance with Section 35 of the Pensions Act 1995, amended by Section 244 of the Pensions Act 2004 and the Occupational Pension Schemes (Investment) Regulations 2005.

    Please download the document below to read the Statement of Investment Principles for the Federated Pension Scheme for Douglas Macmillan Hospice.

    Pension Scheme Document

    Annual Hospice Reports

    Our Annual Accounts and Financial Reports demonstrate our commitment to transparency – allowing us to share how the £15 million needed to operate our hospice is generated and spent.

    Our reports also enable you stay informed with the work we do at the hospice, the impact we have on those we support and our strategy for the future of hospice care in Stoke-on-Trent and North Staffordshire.

    View and download our reports and other information

    Download Files

    Partners and Affiliations

    24/7 Patient Advice Line: 01782 344300

    The advice line is staffed by Palliative Care Nurse Specialists 24 hours a day, 7 days a week.